Because each bracelet is personalized, we do not accept returns or exchanges unless:

• the item arrives damaged, or
• there is an error in personalization caused by us

If there is an issue with your order, please contact us within 3 days of delivery and include your order number and clear photos of the product.

We review each case individually and, if approved, we may offer a replacement or another appropriate solution.

We do not accept returns or exchanges for customer mistakes in the personalization details submitted at checkout.

For assistance, please contact us at:

Email: hello@safeidmexico.com
WhatsApp: +52 9993 94 09 82